It’s All in the Details
You should hear the thoroughness of Michael Myers, The Yard Ramp Guy’s sales consultant, on the phone. (Really: you should. Give him a call at 888.977.4224.)
We like Mike’s thoroughness for two main reasons:
1. It’s necessary.
2. It’s necessary.
Why do we place the highest emphasis on this? It could be the difference between success and delay. Or worse.
The importance of this cannot be overstated. As we’ve said before, you might see a yard ramp near you, but if that ramp doesn’t meet your specifications it has no value.
Remember that there are only two reasons to own or rent a ramp: Greater Efficiency and Greater Safety, both serving as bookends in the process. All of which informs Mike’s detailed questioning during his discovery of your needs.
Says Mike, “The key is knowing exact requirements and developing a solution.”
That same attention to detail motivates our sales coordinator, Jim Kunze, when he handles, among many other things, our innovative turnkey delivery and installation services.
About half of our customers request turnkey service. If you need that yard ramp offloaded from a flatbed, installed, or your stationary dock ramp secured to your bay door, Jim is keenly interested in dimensions and obstacles.
Jim’s goals are proactive—avoiding needless delays, contracting the right qualified installer with the right equipment. You’ll hear him ask about any tight or sharp turns in the pavement or gravel from road to your facility. You’ll hear him ask about low-hanging power lines. You’ll hear him ask about any dips or potholes. You’ll hear him ask if the drive is made of asphalt or gravel or dirt.
All of the questions The Yard Ramp Guy team asks are designed to help streamline the process of ordering and receiving a yard ramp. We want that to function as smoothly as your use of the yard ramp itself.
We take these phrases literally:
- An ounce of prevention is worth a pound of cure.
- A stitch in time saves nine.
- We thank you for the opportunity to earn your business.
