Storefront Return Policy

Last Modified: November 28, 2017

 

About The Yard Ramp Guy
The Yard Ramp Guy sells and rents quality new yard ramps and used yard ramps to businesses nationwide. The Yard Ramp Guy treats prospects and customers with the same respect and enthusiasm for their well-being as our vendors and employees. Regardless of whether we're buying, selling, or renting, we strive to be the primary source in the United States for new and used yard ramps for purchase and/or rental.

We want you to be satisfied with your purchase; please contact us (888-977-4224 or Info@YardRampGuy.com) if you have any concerns. Before you call or email, please check our FAQ, below. We may already have an answer to your question! We are available to answer your questions Monday through Friday from 8:00AM - 5:00PM CST, excluding holidays.

About Our Products
The Yard Ramp Guy has worked its preferred factories to offer not only hydraulic mobile ramps but 2-gear hand-crank versions as well. In either case, one person can maneuver the ramp into place at the back of a truck, railcar, container or dock using a forklift. One person can also level and secure the ramp in a matter of minutes.

Order Changes and Cancellations
The Yard Ramp Guy will honor Order Changes and Cancellation when allowed by AND so long as request does not occur after the order has begun production, AND on a case-by-case basis. Any additional costs associated with an order change or cancellation are the responsibility of the customer. If additional costs are incurred, Customer must prepay those costs before the order can continue.

To cancel an order the following conditions must apply:

  • The completed order has not shipped.
  • The completed order has not had production begun by factory.
  • If order is placed on The Yard Ramp Guy’s website shopping cart, cancellations must be made by email. Cancellations made by phone may not be accepted.

The Yard Ramp Guy cannot accept address changes or product substitution at any time on orders paid on-line. Address changes to orders are prohibited by PayPal and sellers are required to ship the order ONLY to the address provided in the transaction details. Information about these policies can be found here: PayPal. Without following these rules there is no protection under buyer and seller protection provided by PayPal.

Return Policy
This item can be returned within three (3) days if it is unused/undamaged. Original shipping cost as well as return shipping, loading and storage costs are non-refundable. All returns must be authorized by customer service and a return authorization must be obtained to return or refund any items. Refunds are for the cost of product only less a 15% restocking fee, return freight, loading and storage. The Yard Ramp Guy reserves the right to require ONLY its preferred vendors handle the loading, transport and storage. To obtain a Return Authorization, please contact us through eBay messages.

Warranty for NEW RAMPS
New ramps carry their factory’s standard warranty which can be found on our Resources Page.The Yard Ramp Guy does not offer additional warranty on new product. The Yard Ramp Guy disclaims all warranties, including, but not limited to, the Implied Warranty of Merchantability and the Implied Warranty of Fitness, for a particular purpose. The Yard Ramp Guy disclaims any liability for product defect claims that are due to product misuse, improper product selection and/or misapplication and any description, picture or other information communicated does not express or imply a warranty that the products are merchantable or fit for a particular purpose. Any liability for consequential, incidental, special, exemplary, or punitive damages are expressly disclaimed. The Yard Ramp Guy’s liability in all events is limited to, and shall not exceed, the purchase price paid for the product that gives rise to any liability.

Warranty for USED RAMPS
Used ramps MAY have time remaining on their original factory’s standard warranty which can be found on our Resources Page. The Yard Ramp Guy does not keep such records. Customer must contact factory directly to determine if ramp is still under warranty. The Yard Ramp Guy does not offer additional warranty on used product. The Yard Ramp Guy disclaims all warranties, including, but not limited to, the Implied Warranty of Merchantability and the Implied Warranty of Fitness, for a particular purpose. The Yard Ramp Guy disclaims any liability for product defect claims that are due to product misuse, improper product selection and/or misapplication and any description, picture or other information communicated does not express or imply a warranty that the products are merchantable or fit for a particular purpose. Any liability for consequential, incidental, special, exemplary, or punitive damages are expressly disclaimed. The Yard Ramp Guy’s liability in all events is limited to, and shall not exceed, the purchase price paid for the product that gives rise to any liability.

Frequently Asked Questions

Q: Can I buy the item in multiples?
A: Yes. Please select the Buy It Now button of the item you would like to buy but do not pay for the item. Email theitem quantity to us and we will update your cart quantity and combinedshipping for you.

Q: How quickly will you get back to me if I leave a voice mail or send an email?
A: We work hard to quickly answer your question in a timely manner. Our offices are open weekdays 8:00AM - 5:00PM CST to answer any question you may have. Please note that we are closed on weekends and holidays.

Q: What taxes are applied to my order?
A: Residents of Illinois must pay applicable State and local sales tax.

Q: Will you accept a Money Order as a form of payment?
A: No. Unfortunately, for on-line orders we are not able to accept any other form of payment other than Paypal. If you prefer to pay by money order, call to discuss.

Q: Will you accept a Credit Card as a form of payment?
A: No. Unfortunately, for on-line orders we are not able to accept any other form of payment other than Paypal. If you prefer to pay be credit card, call to discuss.

Q: Is the price negotiable? Can I submit a best offer?
A: We apologize for the inconvenience but we are unable to sell any of our listings for less than we have them listed. We will not respond to requests to lower the price. If you have a better competitor quote for the same item, contact us directly. The Yard Ramp Guy will often match a competitor's quote and then better it by $100.00. We require presentation of the original competitor quote and verification prior to honoring the price.

Q: When will my item ship?
A: Upon receipt of all required documents and payment in full, order will proceed to production, or if in stock to pickup and delivery.

Q: Will you ship out my item on a weekend or holiday?
A: We will be happy to ask and advocate on behalf of our customers. Occasionally a freight carrier will be able to accommodate the request. We believe you don’t get if you don’t ask. That said, is rare to be asked for this request and equally rare for the request to be granted.

Q: When will I receive my item?
A: Items already built will ship as quickly as a carrier can be confirmed. This can be hours up to days depending upon conditions ranging from lane ratios to severe weather anywhere at or between the origination and destination.

Q: Can I pick it up an item from you?
A: We are happy to accommodate requests for customer pickup. However, The Yard Ramp Guy must qualify and approve of any flatbed carrier or other vendor required for the pickup and delivery. The Yard Ramp Guy also may require customer and their preferred vendor to coordinate through us to assure smooth pickup and delivery.

Q: Why are you charging me tax?
A: If you order will ship within or to the State of Illinois, we must collect sales tax. Our physical corporate location is in the State of Illinois. Our company does not maintain a physical presence in any other State.

Q: Do you Ship to Alaska, Hawaii, Puerto Rico or any international destination including Canada?
A: Of course! But unfortunately we are unable to ship any of our items outside of the lower 48 contiguous United Sates. We do, however, ship to any port-of-call designated by the customer whereupon they take possession of the order and turn it over to their freight forwarder. We will coordinate with any vendor designated by customer.

Our Commitment to Security
The Yard Ramp Guy is dedicated to making sure that you enjoy a secure shopping experience. This site has security measures in place to protect the loss, misuse and alteration of the information under our control, including 128-bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal identity is required.

Privacy Policy
The Yard Ramp Guy is committed to protecting your privacy. We will not distribute your Personal Information, except as stated in the Privacy Policy. If you are interested in learning more about our efforts to provide a secure shopping environment, please read our Privacy Policy.

Need More Information?
For further assistance, please call 1-888-977-4224 or email Info@YardRampGuy.com.


Copyright 2017 | The Yard Ramp Guy®