The Importance of Professional Trust
Each and every one of our portable loading dock rentals and sales involves coordinating a number of behind-the-scenes activities to assure timely delivery of an order. In approaching those involved in the transaction, we treat our external business associates as if they’re our co-workers.
As an excellent example: We partner with NATCO—North American Transport Concepts—to manage many of our deliveries throughout the United States. We consider NATCO, and especially its Vice President Cori Eckley, as our in-house logistics department.
When we give NATCO an order, we give them the authority to have direct communication with our customers, with our vendors, and with every detail of the transport of our loading docks.
As with all business operations, oddities occur, problems arise, and unexpected occurrences and conditions pop up. We trust NATCO to make good decisions on our behalf and also to call us to collaborate on the options and solutions in order to make the customer not feel our pain when those issues do arise.
NATCO excels at many aspects of its business, most prominently (and, for us, importantly) in its clear, precise, and timely communication with everyone involved.
Taylor Healthcare Products recently ordered a loading dock from us—one with a customized color, as per its landlord’s requirements. We let Taylor Healthcare know that NATCO would coordinate the timing of the work by the flatbed truck driver for delivery, by the tow service for offloading, and by the handyman for attaching the loading dock to the bay.
This is what Larry Walsh, owner of Taylor Healthcare, said about the order:
“We’re in The Woodlands, Texas, probably the premier master-planned community in the United States, with high-end homes and businesses. Things are approached differently from everywhere else in the country, and a specific color for any external addition is required.
“The Yard Ramp Guy offered us the ability to put in a ramp at half the cost of a concrete ramp. They managed the customized paint job. It matches perfectly, and the property management was especially pleased with the results.
“Cori did a fantastic job of coordinating the order. Everything was dead-on with the transaction, from the date and exact time of delivery to the offloading guy with the crane to the handyman who installed it promptly.”
When all parties involved work as a team, with great communication practices, everybody wins.
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We’re especially pleased that NATCO refers to us this week in its blog.
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Quotable
To our man McCoy Fields—here’s one for your inner child:
